Refund policy
📄 Return & Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition as received
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Unused and unworn
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With original tags
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In original packaging
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With proof of purchase
Returns that show signs of use, damage, or alteration may be refused.
How to Start a Return
To request a return, please contact us at:
Returns must be approved before being sent. Items returned without authorization will not be accepted.
Approved returns must be sent to:
📍
Carrer de Santa Coloma 111 Bjs 2da
08340 Vilassar de Mar
Barcelona, Spain
Return Shipping Costs
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Customers are responsible for return shipping costs, except in cases of defective, damaged, or incorrect items.
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In approved defect or error cases, we will provide a prepaid return label.
Original shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with photos so we can resolve the issue promptly.
Non-Returnable Items
The following items are non-returnable:
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Personalized or custom products
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Sale or clearance items
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Gift cards
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Used or damaged items
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Hazardous materials
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original item and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return within 14 days without providing a reason.
Items must remain unused and in original condition.
Refunds
Once your return is received and inspected, we will notify you.
If approved:
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Refunds are issued to the original payment method
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Processing time: 5–10 business days
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Bank processing times may vary
If you have not received your refund after 15 business days, contact us.
Chargebacks & Disputes
Customers agree to contact us first to resolve any issues before opening a payment dispute or chargeback.
We are committed to resolving concerns fairly and promptly.