Shipping policy

📦 Shipping Policy – Grip Hook

At Grip Hook, we’re committed to delivering your order quickly and securely. Below is our official shipping policy so you know exactly what to expect when you shop with us.

🌍 Worldwide Shipping

We ship worldwide. No matter where you are, we’ll do our best to get your order to your door efficiently and safely.

⏱ Processing Time

All orders require up to 3 business days for processing, packaging, and dispatch.
This period starts once your payment has been confirmed.

🚚 Estimated Delivery Time

After your order has been dispatched, the average delivery time is:

  • 9 business days worldwide.
    Please note that delivery times may vary depending on your location, local customs, and courier services.

💸 Shipping Costs

  • Shipping costs are calculated automatically at checkout based on your location.

  • During certain promotions, we may offer free shipping to specific regions or on orders over a certain amount.

🔍 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with your tracking number and instructions to follow your shipment in real time.

🏠 Incorrect or Undeliverable Address

Please make sure your shipping information is accurate and complete.
If an order is returned due to an incorrect address or failed delivery, the customer will be responsible for any additional shipping charges.

🌐 Customs Duties & Taxes

International orders may be subject to custom duties, import taxes, or fees depending on your country's regulations.
These charges are the responsibility of the buyer.
Grip Hook is not liable for any delays caused by customs processing.

⚠️ Exceptional Delays

While we aim to meet all estimated delivery times, delays may occur due to circumstances beyond our control (e.g. public holidays, strikes, extreme weather, etc.).
We appreciate your patience and understanding.

📩 Need Help?

If you have any questions or concerns about your shipment, please contact us at:
📧 martinchaves.ro@gmail.com